Cancellation/Refund Policy
Thank you for shopping at Neos Variety Hub! We strive to provide an excellent shopping experience, but we understand that sometimes you may need to cancel an order or request a refund. Please review our detailed cancellation and refund policy below.
1. Cancellation Policy
You may request to cancel your order under the following conditions:
- Eligibility for Cancellations: Orders can only be canceled if they have not yet been processed or shipped. Once an order is dispatched, it cannot be canceled.
- Timeframe for Cancellations: You may request to cancel your order within 24 hours of placing it. After this period, cancellation will not be possible unless the product is damaged, defective, or incorrect upon delivery.
- How to Cancel: To cancel your order, please contact our customer service team at [email/contact details] with your order number. We will process your cancellation request and notify you about the cancellation status.
2. Refund Policy
We are committed to providing a fair refund policy. Refunds are available under specific circumstances:
Eligibility for Refunds
- Damaged, Defective, or Incorrect Items: Refunds are offered for items that arrive damaged, defective, or incorrect. If your order is not as expected, we are happy to assist with a refund.
- Refund Request Timeframe: To be eligible for a refund, you must request a refund within 24 hours of receiving the item.
How to Request a Refund
- To initiate a refund, please contact our customer service team with the following information:
- Your order number.
- Photos of the damaged/defective item.
- A brief description of the issue (e.g., the product is damaged, missing parts, etc.).
Refund Process
- Once we receive your refund request and the damaged or defective product is verified, we will begin the refund process.
- Refunds will be issued to the original payment method used during the purchase.
- Processing Time: Refunds may take 7-12 business days to appear in your account, depending on your bank or payment provider’s processing time.
Non-Refundable Products
- The following products are non-refundable:
- Products that are opened, used, or damaged due to customer handling.
- Items clearly marked as non-returnable or non-refundable at the time of purchase.
- Personal care, hygiene, or intimate products that have been opened or used.
3. Return Policy
- Returns are only accepted for damaged or defective items, as per our refund policy.
- Products must be returned in their original condition, unused, and with all packaging and tags intact.
- Return shipping charges are the customer’s responsibility unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item).
4. Exchanges
We currently do not offer exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order for the desired item. or contact us
5. RBI Guidelines Compliance
- Digital Transactions: All refunds will be processed to the original payment method used for the purchase, ensuring compliance with RBI’s Payment and Settlement Systems (PSS) guidelines for secure digital transactions.
- Chargebacks: If there is an issue with a payment (e.g., unauthorized charges or payment disputes), please contact our customer service team immediately or reach out to your payment provider. We are committed to resolving issues in compliance with RBI’s consumer protection guidelines.
6. Consumer Rights
consumers have the right to a refund or resolution in case of damaged, defective, or incorrect products. We urge our customers to reach out to us within the stipulated timeframe if any issues arise with their purchase.
7. Changes to This Policy
Neos Variety Hub reserves the right to update or modify this Cancellation/Refund Policy at any time. Any changes will be communicated on this page and will be effective immediately after being posted.